Terms & Conditions
We look forward to delivering excellent service to you. Please read these Terms and Conditions (“Terms”, “Terms & Conditions”, “T&Cs”) before using this website or any website (the “Sites”) operated by Validential Corp. (“us”, “we”, or “our”) and before ordering and/or purchasing any academic evaluation or document translation products from us (“Product” or “Products”). These Terms apply to all visitors, users and others who wish to access or use our Sites or order our Products. Your access to and use of the Sites or Products is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Sites or ordering our Products you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Sites or order our Products from us.
100% Acceptance Guarantee
We guarantee that your Immigration Course by Course evaluation will be an accepted assessment of your foreign studies for US immigration, continuing education or work purposes, and that your Standard Course by Course evaluation will be an accepted assessment of your foreign studies for continuing education or work purposes, or we will refund your evaluation fee/s in full.
If your Course by Course evaluation is not accepted for this purpose, simply advise us via email here and (if applicable) mail your original Course by Course evaluation document/s back within 90 days of order completion to 3334 East Coast Hwy #315, Corona del Mar, CA 92625. Your refund will be processed upon receipt of your request and/or returned Course by Course evaluation document/s.
Exclusions: While our evaluations are widely accepted for licensing purposes, our 100% Acceptance Guarantee does not apply to evaluations used for licensure, for institutions with prescribed lists, for Canadian immigration, or to General evaluations. If you require an evaluation for licensure, we recommend you contact the appropriate licensing board prior to ordering in order to confirm that our evaluation will be accepted by that licensing board.
Next Business Day Guarantee
If your Draft evaluation document/s is not emailed to you the Next Business Day after your order is placed, your evaluation is free.
Conditions: Orders are counted as placed when full payment is received for your invoice, or for Self-Served Orders when your order was approved by our staff. Orders placed after 4.50pm PST or on a weekend or national US public holiday are counted as though placed on the following business day, such that your Draft evaluation/s will be due the Next Business Day after that.
Next Business Day means between 12.01am PST and 11.59pm PST on the business day following the business day in which your order was placed. Business days exclude national US public holidays and weekends.
Exclusions: Orders that require translation, Self-Served orders that were not completed correctly, orders with incomplete or unclear academic documents (in our evaluators’ judgment), and orders with client requirements that are not feasible (in our evaluators’ judgment) are not eligible for this Next Business Day Guarantee.
Your Order History is the official record of delivery of your Draft document/s via email – we are not responsible for delays in receipt due to emails being routed to your spam/junk mail folder, emails being stopped altogether by your email service provider, delays due to non-responsiveness to our emails, or for incorrect email addresses provided by you.
If you’re not satisfied with your Course by Course evaluation and we can’t fix it based on the documents you’ve provided, you can cancel prior to mailing or conversion to Electronic Delivery for a full refund of the evaluation fee.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access our Sites or order Products from us after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new Terms, you are no longer authorized to access our Sites or order Products from us.
Consent to Receive SMS Notifications
Provision of your cell phone number represents your consent to receive SMS notifications from us related to your order status (only). We do not sell your information to third-parties. You can cancel future messages at any time by replying to our text with ‘STOP’. Message and data rates may apply.
Standard delivery times to email your initial Draft document/s for your review and approval are typically one calendar day for translation orders and Next Business Day for evaluation orders (pursuant to the conditions of the Next Business Day Guarantee).
Non-English documents must be translated first, so order delivery times are additive based on your order. For example, if you ordered an evaluation and your order also includes translation, then your evaluation order begins after your translation has been completed and accepted using the links provided. Draft translation document/s approved after 4.50pm PST are counted as though approved on the following business day, such that your Draft evaluation/s will be due the next business day after that.
If you dispute your payment to us without first returning our work product, you expressly waive your right to any refund under these Terms. We will mark your order as fraudulently obtained, and reserve the right to share information regarding fraudulently obtained evaluations with other evaluation agencies and/or schools.
Document Retention Policy
Electronic documents you provide to us for translation and/or evaluation are automatically deleted from our system 90 days after your order is completed. Please note that documents mailed directly from your institution to us (‘hard copies’) are typically marked as confidential/not for distribution; we honor such requests and cannot provide those documents to you, although we will mail them to other institutions upon request. Hard copies will be scanned to facilitate your order completion and the scans are deleted 90 days after order completion; hard copies are destroyed six months after order completion.
We email your draft translation and/or evaluation document/s for your review and approval prior to mailing (“Draft”, or “Drafts”). We require you to follow the instructions and use the links provided in order to process your order timely. We are not responsible for delays due to emails being routed to your spam/junk mail folder, emails being stopped altogether by your email service provider, delays due to non-responsiveness to our emails, or incorrect email addresses provided by you.
If you don’t use the links provided to respond to your Draft/s documents within five calendar days of them being emailed to you (according to our system logs), you hereby accept the Draft/s as-is, and consent to the electronic delivery of your certified and notarized final document/s via email.
For orders that include mailing: If you enter an incomplete physical mailing address when accepting your Draft document/s, you consent to the electronic delivery of your final certified and notarized final document/s. We will gladly mail your final document/s once you have provided us with your complete mailing address.
Some jurisdictions do not allow excluding or limiting implied warranties or limiting liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions which may supersede the foregoing disclaimers and limitations. As a result, these disclaimers and/or limitations may not apply to you if prohibited by law.
Our representatives, agents or employees do not have the authority to make any warranty, representation, promise or agreement, whether in writing or orally, on behalf of us except as stated within these Terms.
Fraudulent or Doctored Documents; Fake Schools or Diploma Mills
Based on our industry expertise, if we reasonably believe that you provided us with any document/s for translation and/or evaluation that are fraudulent or doctored, or documents that were issued by a fake school or diploma mill, then the entire order will be cancelled, all fees forfeited and you will not be eligible for a refund of any kind. In addition, we may contact the school/s in question, as well as other academic evaluation agencies to share our findings.
We complete General evaluations upon request only, and General evaluation fees are strictly non-refundable once your Order History shows “Document template downloaded”.
These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site and Products, and supersede and replace any prior agreements we might have had between us regarding the Site and Products.
You agree to defend, indemnify and hold harmless Validential Corp. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees), resulting from or arising out of a) your use and access of the Sites, b) your use and/or purchase of our Products, or c) a breach of these Terms.
We are pleased to provide an initial review of your documents in order to confirm that your documents are sufficient for evaluation. However, our review does not confirm any particular evaluation outcome, and all documents are subject to final review by our evaluators during the evaluation process.
The Sites and original content, features and functionality are and will remain our exclusive property. The Sites are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Late Changes & Re-mailing
We email your Draft document/s to you for the express purpose of your careful review of your document/s for approval to finalize. Changes requested after orders are completed will be charged at $15 per edited document, and re-mailed orders will also be charged at the then-applicable mailing rate. Please check your Draft document/s carefully prior to approving them.
Limitation of Liability
In no event shall we, nor our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use of the Site or our Products; (ii) any conduct or content of any third-party on the Site; (iii) any content obtained from the Site or our Products; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Notwithstanding any provision to the contrary, the total liability of Validential Corp. and its employees and consultants, for all losses, damages, costs, and expenses, including attorneys’ fees, shall not exceed the aggregate amount paid to us for Products under this Agreement, regardless of the legal theory under which such liability is imposed.
Links to Other Web Sites
Our Sites may contain links to third party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection, with the use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Your evaluation order includes one copy of each document in your order shipped to one address (entered when accepting your Draft document/s) via standard US mail – first class; no tracking number. If requested, we can add additional copies, mail to additional addresses, and add tracking (fees apply).
Standard mailing takes an estimated one week within the US, two weeks to Canada, and 3 weeks or more for other countries. Standard mailing within the US may take a day or two longer due to USPS delivery times. 2 Day ‘Priority Mail’ (available within the US only) is an advertised USPS shipping service and actual shipping times are between 1 and 3 business days depending on your location. Overnight shipping is for delivery on Monday-Friday (Saturday delivery is by request only; fees apply) and is not available in all areas. If overnight shipping is not available, we will request ‘first available date’. Shipping times represent the delivery time advertised by your chosen carrier and are not guaranteed by us. The cutoff time for standard mailing and expedited shipping is 3.00pm PST Monday through Friday; orders approved for mailing after this time will be dispatched to your selected carrier the following business day.
We are not responsible for incorrect or insufficient mailing addresses entered by you, or for any variance in actual shipping times, carrier delays, carrier non-delivery, returned mail, or documents lost or damaged in transit. If your documents are damaged in transit, please send us a picture via email here, and we’ll send replacement documents.
If you provide more than one mailing address but have not paid the required fees, we will mail your documents to the first complete address entered when accepting your Draft document/s.
If you ordered 2 Day Priority Mail and entered a mailing address outside the US, we will send your order via standard mail and refund the 2 Day Priority Mail fee.
If you provide an incomplete physical mailing address when accepting your Draft document/s, you consent to the Electronic Delivery of your certified and notarized final document/s.
Name change requests are common from our clients, however, per company policy, we do not change names on evaluated documents. This is to preserve the document trail from the source documents you have provided us, to your completed evaluation.
You can address name change issues by providing a copy of the proof-of-change documents (e.g. marriage/divorce/name change certificate) directly to the person or organization you’re providing the evaluation to.
Order Cancellations; Non-Refundable Products
Orders may be cancelled for a full refund at any time prior to your Order History showing “Document template downloaded”. Refund amounts after this are subject to these Terms.
Except as covered under our guarantees, Course by Course evaluation fees are non-refundable once your Order History shows “Document template downloaded”.
General evaluation and/or translation fees are strictly non-refundable once your Order History shows “Document template downloaded”.
If you provided us with the wrong documents for translation and/or evaluation, the respective fee is non-refundable once your Order History shows “Document template downloaded”.
We do not refund expended mailing, scan, copy, processing or rush fees.
We operate within the United States’ Pacific Standard Time (“PST”) zone. You hereby agree that our system logs reflect the accurate and final history of events related to your order (your “Order History”), including (but not limited to) the times and dates of: document template downloads, emailed Draft/s and/or scanned documents, mailing, correction requests, approval of Draft/s, sending of SMS notifications, and provision of your mailing address (if applicable). You may view your Order History at any time by clicking on the ‘ORDER STATUS’ link emailed to you after order activation. If you didn’t receive that email, please notify us via email here and we’ll re-email it to you.
Orders are Not All-or-None
Any part of your order may be canceled at any time in accordance with these Terms, but cancelation of one part of your order does not cancel other parts of your order unless also in accordance with these Terms.
Orders That Require Translation
If your order requires translation and you did not pay sufficient evaluation fee/s for all documents submitted, we will evaluate the highest degree first. We will gladly complete your corrected order upon receipt of the correct payment.
Prices are posted on our site and are subject to change without notice. Quotes are honored for 7 calendar days after quotation.
We will gladly refund you according to these Terms. Please allow us three business days to process your refund request (we’ll email you once your refund has been processed). If your Course by Course evaluation order included mailed translations, your refund will be reduced by $25 to account for our standard translation mailing fee. Refunds are processed to the original payment account only. Kindly allow up to 10 business days for your credit to post back to your card account.
Please note that we are unable to process your refund until the original Course by Course evaluation/s (our work product) is mailed back to us.
Right to Use Written Feedback
We value your feedback. By providing us with written correspondence, you consent to our use of that content or excerpts thereof – along with the use of your first name, your last initial and the date of your correspondence – on our website and/or in our advertising materials. You may revoke this right at any time by advising us in writing here. Spelling or grammatical errors may be corrected prior to usage.
Scans are emailed when your order is processed for mailing. Signatures on your scanned document/s may vary from signatures on your physical document/s.
We will gladly forward your scans to third parties via email for authentication purposes up to ten times at no charge. Forwarding requests in excess of this will be charged at the rate of $10 per email.
If you self-served your order but didn’t pay the correct fees and/or didn’t provide the correct documents for the order placed, we will assign your payment towards our Products using our best judgement. For example, if you ordered an evaluation and your documents require translation, but you did not pay for the translation, we will convert your order to a translation order and complete that portion of your order first. As another example, if you paid for one evaluation but provided two sets of educational documents, we will evaluate the highest degree first. We will gladly complete your corrected order upon receipt of the correct payment.
Signatures on scanned documents may vary from signatures on the same mailed documents. Signatures and stamps may be electronic or ‘wet’.
Surcharges apply for translations above 250 words/page, or for additional services requested by clients. Surcharges will be identified prior to the service being provided.
Translation fees are strictly non-refundable once your Order History shows “Document template downloaded”.
If your school/employer required your evaluation from a prescribed list of evaluation agency/ies and you ordered from our agency, we will gladly refund your evaluation fees in full if you cancel before your order history shows “Document template downloaded”. We will refund up to 55% of the Course by Course evaluation fees after your order history shows “Document template downloaded”.
Simply advise us via email here and (if applicable) mail your Course by Course evaluation document/s back within 90 days of order completion to 3334 East Coast Hwy #315, Corona del Mar, CA 92625. Your refund will be processed upon receipt of your request and/or returned Course by Course evaluation document/s.
Except for our guarantees, our Sites and Products are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Your use of our Sites or Products is at your sole risk. The Sites or Products are provided on an “as is” and “as available” basis. We, our subsidiaries, affiliates, and licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site or Products will meet your requirements.
If you have any questions about these Terms, please email us here.