Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) before using this website or any website (the “Sites”) operated by Validential Corp. (“us”, “we”, or “our”) and before ordering and/or purchasing any credential evaluation or document translation services from us (the “Services”). These Terms apply to all visitors, users and others who wish to access or use our Sites or order our Services. Your access to and use of the Sites or Services is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Sites or ordering our Services you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Sites or order our Services from us.

100% Acceptance Guarantee

We guarantee your Course by Course for Immigration evaluation will be accepted for immigration, continuing education or work purposes and/or your regular Course by Course evaluation will be accepted for continuing education or work purposes.

If your evaluation is not accepted for these purposes, simply email us the reason here and mail your documents back within 90 days of order completion to 3334 East Coast Hwy #315, Corona del Mar, CA 92625. Your evaluation refund request will be processed upon receipt of your returned documents (please note that we do not refund accepted translations, expended rush, mailing, additional copy/s or processing fees).

While our evaluations are widely accepted for licensing purposes, our 100% Acceptance Guarantee does not apply to evaluations used for licensure, nor does it apply to general evaluations. If you require an evaluation for licensure, we recommend you contact the appropriate licensing board prior to ordering in order to confirm that our evaluation will be accepted by that licensing board.

Delivery Times

Standard delivery times to email your Draft order (as defined below) are typically 1-3 days for translation orders and 5 business days for credential evaluation orders. Standard delivery times are not guaranteed and are dependent upon order flow at that time. Rush production times are guaranteed and represent the production time required to email the Draft document/s to you.

If documents provided to us for evaluation are not in English, we will require them to be translated first. Order delivery times are additive based on your order. For example, if you order a 2 Day Rush evaluation and your order also includes translation, then your 2 Day Rush evaluation order begins after your translation has been completed and approved by you.

Standard mailing times are an estimated 5 business days within the US and 8-10 business days to Canada. Rush mailing times represent the guaranteed delivery time to you by your chosen mailing option (e.g. Fedex overnight or 2 Day Express Mail), and are not guaranteed by us. We are not responsible for incorrect or incomplete mailing addresses provided by you, carrier delays, carrier non-delivery or returned mail. Delivery times for rush, overnight shipping or large orders may vary, and will be specified for you prior to payment. ‘2 Day Express Mail’ is an advertised USPS mailing service, and actual mailing times are between 1 and 3 business days, depending on your location. We are not responsible for any variance in actual 2 Day Express Mail shipping times. If you have a deadline, please advise us prior to ordering so that we can recommend options to meet your delivery requirements.

Drafts

We require you to respond to the emailed document draft/s we send to you (“Draft”) prior to finalizing your Services order. We are not responsible for delays due to emails being routed to your spam/junk mail folder, or being stopped altogether by corporate email networks. If you do not respond to our Draft within five business days of being sent (according to our system logs), then you hereby agree that our Services were delivered timely and that you have accepted our Draft ‘as is’. We understand that unforeseen delays occur, and we will gladly make any needed edits to your unmailed Draft within 30 calendar days of emailing the original Draft to you.

Order History

You hereby agree that our system logs reflect the accurate and final history of events related to your order, including, but not limited to, the times and dates we emailed Drafts and mailed documents (if applicable) to you, dates and times of your requests to us for corrections, approval of your Drafts, sending of SMS message notifications, and provision of your mailing address (if applicable). You may view your Order History at any time by clicking on the ‘status’ link contained within the order summary email we send to you after payment receipt and order activation.

Late Changes & Re-mailing

We email your Draft/s to you for the express purpose of your careful review of your documents prior to mailing your order. Changes requested after documents are mailed will be charged at $25 per edited document, and re-mailed orders will be charged at the then-applicable mailing rate. This policy is enforced without exception, so please check your Draft/s carefully prior to approving them for mailing.

Consent to Receive SMS Notifications

Provision of your cell phone number represents your consent to receive SMS notifications from us related to your order status.  You can cancel future messages at any time by replying to our text with ‘STOP’. Message and data rates may apply.

Self-Service Orders

If you self-serve your order online and have not paid the correct fees for our Services, we will email you promptly regarding the issue. If you do not reply to our email within 48 hours, in order to expedite your order delivery you hereby agree to us assigning your payment towards our Services using our best judgement. For example, if you have ordered an evaluation but your documents require translation and you did not pay for the translation, we will convert your order to a translation order and complete that portion of your order first. We will gladly complete your corrected order upon receipt of the correct payment.

Wrong Agency

Many agencies in our industry have similar and/or generic names and it can be confusing for our clients. If you ordered from our agency but we’re not the agency you intended to order from, we will gladly refund you in full if you cancel before Draft document/s have been emailed to you. We are unable to offer a refund after Draft document/s have been emailed to you.

Refunds and Chargeback Agreement

You agree not to chargeback your credit card for charges we make for our Services until you have first requested a refund from at support@validential.com, and have given us at least three full business days (in the State of California) to process your refund request. You will be emailed once your refund request has been processed. Total discounts applied to your order (if any) will be applied to your refund amount first. If your evaluation order included translations, your refund will be reduced by $25 to account for our standard translation mailing & notary fee. Although refunds usually take about 5 business days to credit back to your account, please allow up to 10 business days.

Services

If you wish to order any Services made available via our Sites, you may be asked to supply certain information relevant to that order, including, without limitation, your credit card number, your billing address, the documents you need our Services applied to and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card/s or other payment method/s in connection with any order; and that (ii) the information and documentation you supply to us is true, correct and complete in all respects. We may employ the use of third-party services for the purpose of facilitating payment and the completion of Services. By submitting your information, you grant us the right to provide the information to these third-parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order at any time and for any reason, including but not limited to: service availability, errors in the description or price of the Service, errors in your order, illegible documentation, suspected payment or document fraud, or suspected unauthorized or illegal transactions.

Intellectual Property

The Sites and original content, features and functionality are and will remain our exclusive property. The Sites are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Right to Use Written Feedback

We value your feedback. By providing us with written correspondence, you consent to our use of that content or excerpts thereof – along with the use of your first name, your last initial and the date of your correspondence – on our website and/or in our advertising materials. You may revoke this right at any time by advising us in writing to support@validential.com.

Links to Other Web Sites

Our Sites may contain links to third party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection, with the use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Indemnification

You agree to defend, indemnify and hold harmless Validential Corp. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees), resulting from or arising out of a) your use and access of the Sites, b) your use and/or purchase of our Services, or c) a breach of these Terms.

Limitation of Liability

In no event shall we, nor our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use of the Site or our Services; (ii) any conduct or content of any third-party on the Site; (iii) any content obtained from the Site or our Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Notwithstanding any provision to the contrary, the total liability of Validential Corp. and its employees and consultants, for all losses, damages, costs, and expenses, including attorneys’ fees, shall not exceed the aggregate amount paid to us for Services under this Agreement, regardless of the legal theory under which such liability is imposed.

Disclaimer

Except for our guarantees, our Sites and Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Your use of our Sites or Services is at your sole risk. The Sites or Services are provided on an “as is” and “as available” basis. We, our subsidiaries, affiliates, and licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site or Services will meet your requirements.

Exclusions

Some jurisdictions do not allow excluding or limiting implied warranties or limiting liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions which may supersede the foregoing disclaimers and limitations. As a result, these disclaimers and/or limitations may not apply to you if prohibited by law.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site and Services, and supersede and replace any prior agreements we might have had between us regarding the Site and Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new Terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us at support@validential.com.