Terms & Conditions
Please read these Terms and Conditions (“Terms”, “Terms & Conditions”) before using this website or any website (the “Sites”) operated by Validential Corp. (“us”, “we”, or “our”) and before ordering and/or purchasing any academic evaluation or document translation services from us (the “Services”). These Terms apply to all visitors, users and others who wish to access or use our Sites or order our Services. Your access to and use of the Sites or Services is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Sites or ordering our Services you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Sites or order our Services from us.
If you’re not satisfied with your evaluation and we can’t fix it based on the documents you’ve provided, you can cancel prior to mailing for a full refund of the evaluation fee/s.
100% Acceptance Guarantee
We guarantee that your Immigration Course by Course evaluation will be an accepted assessment of your foreign studies for immigration, continuing education or work purposes and that your Standard Course by Course evaluation will be an accepted assessment of your foreign studies for continuing education or work purposes.
If your sealed evaluation was submitted to an institution or agency and was not accepted for these purposes, simply email us the reason here and mail your evaluation documents back within 90 days of order completion to 3334 East Coast Hwy #315, Corona del Mar, CA 92625. Your evaluation refund will be processed upon receipt of your returned documents (please note that we do not refund accepted translations or expended mailing, scan, copy, processing or rush fees).
While our evaluations are widely accepted for licensing purposes, our 100% Acceptance Guarantee does not apply to evaluations used for licensure, for institutions with prescribed lists, or to General evaluations. If you require an evaluation for licensure, we recommend you contact the appropriate licensing board prior to ordering in order to confirm that our evaluation will be accepted by that licensing board.
Orders activated after 5pm PST are counted from the following business day. Standard delivery times to email your initial Draft document/s (as defined below) are typically 1-2 calendar days for translation orders and five business days for evaluation orders. Standard delivery times are not guaranteed and are dependent upon order flow at that time. Rush production times are guaranteed and represent the production time required to email your initial Draft document/s to you.
Non-English documents must be translated first, so order delivery times are additive based on your order. For example, if you order a 2 Day Rush evaluation and your order also includes translation, then your 2 Day Rush evaluation order is activated after your translation has been completed and accepted by you.
Your evaluation order includes one copy of each document in your order shipped to one address via standard US mail (first class; no tracking number). Standard mailing takes an estimated one week within the US, two weeks to Canada, and 3 weeks or more for other countries. Standard mailing within the US may take a day or two longer due to weather.
2 Day ‘Priority Mail’ is available within the US only. This is an advertised USPS shipping service and actual shipping times are between 1 and 3 business days depending on your location. Overnight shipping is Monday-Friday (Saturday delivery is by request only; additional fees apply) and is not available in all areas. If overnight shipping is not available, we will request ‘first available date’. Shipping times represent the delivery time advertised by your chosen carrier and are not guaranteed by us. The cutoff time for expedited shipping is 4pm PST M-F; orders approved for mailing after this time will be dispatched to your selected carrier the following business day. We are not responsible for any variance in actual shipping times, or for incorrect/incomplete mailing addresses provided by you, carrier delays, carrier non-delivery, returned mail, or documents lost or damaged in transit.
If you do not enter a physical mailing address when accepting your Draft document/s, your order will be delivered via email only. If you provide more than one mailing address but have not paid the required fees, we will mail your documents to the first address entered when accepting your Draft document/s.
If you ordered 2 Day Priority Mail and entered a mailing address outside the US, we will send your order via standard mail and refund the 2 Day Priority Mail fee.
We require you to respond to the emailed document draft/s we send to you (“Draft”) in order to finalize your order. We are not responsible for incorrect email addresses provided by you, delays due to emails being routed to your spam/junk mail folder, or emails being stopped altogether by your email service provider.
If you do not respond to our Draft translation/s (if applicable) within five calendar days of them being emailed to you (according to our system logs), you hereby agree that our Services were delivered timely and that you accept the Draft translation/s as-is. If you do not respond to our Draft evaluation/s within five calendar days of them being emailed to you (according to our system logs), you hereby agree that our Services were delivered timely, you accept the Draft/s as-is, and you consent to receive emailed delivery of your finalized documents. We understand that unforeseen delays occur, and will gladly make edits to your unmailed Draft/s within 30 calendar days of emailing the Draft/s to you, and for orders that include mailing, we will mail your final documents once you have provided us with your mailing address.
We operate within the United States’ Pacific Standard Time (“PST”) zone. You hereby agree that our system logs reflect the accurate and final history of events related to your order, including (but not limited to) the times and dates of: emailed Draft/s and/or scanned documents, mailing, correction requests, approval of Draft/s, sending of SMS notifications, and provision of your mailing address (if applicable). You may view your Order History at any time by clicking on the ‘ORDER STATUS’ link emailed to you after order activation.
Name change requests are common from our clients, however, per company policy, we do not change names on evaluated documents. This is to preserve the document trail from the source documents you have provided us, to your completed evaluation.
You can address name change issues by providing a copy of the proof-of-change documents (e.g. marriage/divorce/name change certificate) directly to the person or organization you’re providing the evaluation to.
Late Changes & Re-mailing
We email your Draft/s to you for the express purpose of your careful review of your documents prior to notarizing and mailing your order. Changes requested after documents are mailed will be charged at $15 per edited document, and re-mailed orders will also be charged at the then-applicable mailing rate. Please check your Draft/s carefully prior to approving them for mailing.
Consent to Receive SMS Notifications
Provision of your cell phone number represents your consent to receive SMS notifications from us related to your order status (only). We do not sell your information to third-parties. You can cancel future messages at any time by replying to our text with ‘STOP’. Message and data rates may apply.
Scans for rush orders are emailed shortly after your approval for mailing. Scans for standard orders are emailed once your order is processed for mailing (usually in the evening PST-time). The notary on your scanned document/s may vary from the notary on your physical document/s.
If you self-served your order but didn’t pay the correct fees, you hereby grant us the authority to assign your existing payment towards our Services using our best judgement. For example, if you have ordered an evaluation but your documents require translation and you did not pay for the translation, we will convert your order to a translation order and complete that portion of your order first. As another example, if you paid for one evaluation but provided two sets of educational documents, we will evaluate the highest degree first. We will gladly complete your corrected order upon receipt of the correct payment.
Fraudulent or Doctored Documents; Fake Schools or Diploma Mills
Based on our industry expertise, if we reasonably believe that you provided us with documents for translation and/or evaluation that are fraudulent or doctored, or that were issued by a fake school or diploma mill, then the order will be cancelled and fees forfeited.
If you sent us the wrong documents to be translated and/or evaluated, the translation and/or evaluation fee is not refundable once the Draft/s have been emailed to you.
Many agencies in our industry have similar and/or generic names and it can be confusing for our clients. If your school/employer has a prescribed list of evaluation agency/ies you’re required to order from and you ordered from our agency, we will gladly refund your Course by Course evaluation fee/s in full if you cancel before Draft document/s have been emailed to you; up to 70% of the evaluation fee/s if we’ve already emailed your Draft document/s to you (but not yet mailed them); or up to 55% of the evaluation fee/s if we’ve already mailed your document/s. Simply advise us via email here and (if applicable) mail your evaluation document/s back within 90 days of order completion to 3334 East Coast Hwy #315, Corona del Mar, CA 92625. Your refund will be processed upon receipt of your request and/or returned evaluation document/s (please note that we do not refund accepted translations or expended mailing, scan, copy, processing or rush fees).
We will gladly refund your order according to these Terms. Please give us three full business days to process your refund request (we’ll email you once your refund request has been processed). If your evaluation order included translations, your refund will be reduced by $25 to account for our standard translation mailing fee. Refunds are processed to the original account used for payment. Kindly allow up to 10 business days for your credit to post. Please note that expended mailing, rush, scan, processing and accepted translation fees are non-refundable; we do not refund for ‘change of mind’ once your Draft documents have been emailed to you; we do not refund until the evaluation document/s are returned to us. If you chargeback your payment to us without having first returned our work product, you waive your right to any refund under these Terms.
Surcharges apply for translations above 250 words/page, or for additional services requested by clients. Surcharges will be identified prior to the service being provided.
Document Retention Policy
We hold your completed translations and evaluations on file permanently for you. Electronic documents you provide to us for translation and/or evaluation are automatically deleted from our system 90 days after your order is completed. Please note that documents mailed directly from your institution to us (‘hard copies’) are typically marked as confidential/not for distribution; we honor such requests and cannot provide those documents to you, although we will mail them to other institutions upon request. Hard copies will be scanned to facilitate your order completion and the scans are deleted 90 days after order completion; hard copies are destroyed six months after order completion.
The Sites and original content, features and functionality are and will remain our exclusive property. The Sites are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Right to Use Written Feedback
We value your feedback. By providing us with written correspondence, you consent to our use of that content or excerpts thereof – along with the use of your first name, your last initial and the date of your correspondence – on our website and/or in our advertising materials. You may revoke this right at any time by advising us in writing here. Spelling or grammatical errors may be corrected prior to usage.
Links to Other Web Sites
Our Sites may contain links to third party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection, with the use of or reliance on any such content, goods or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
You agree to defend, indemnify and hold harmless Validential Corp. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees), resulting from or arising out of a) your use and access of the Sites, b) your use and/or purchase of our Services, or c) a breach of these Terms.
Limitation of Liability
In no event shall we, nor our directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use of the Site or our Services; (ii) any conduct or content of any third-party on the Site; (iii) any content obtained from the Site or our Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Notwithstanding any provision to the contrary, the total liability of Validential Corp. and its employees and consultants, for all losses, damages, costs, and expenses, including attorneys’ fees, shall not exceed the aggregate amount paid to us for Services under this Agreement, regardless of the legal theory under which such liability is imposed.
Except for our guarantees, our Sites and Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Your use of our Sites or Services is at your sole risk. The Sites or Services are provided on an “as is” and “as available” basis. We, our subsidiaries, affiliates, and licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site or Services will meet your requirements.
Some jurisdictions do not allow excluding or limiting implied warranties or limiting liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions which may supersede the foregoing disclaimers and limitations. As a result, these disclaimers and/or limitations may not apply to you if prohibited by law.
Our representatives, agents or employees do not have the authority to make any warranty, representation, promise or agreement, whether in writing or orally, on behalf of us except as stated within these Terms.
These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Site and Services, and supersede and replace any prior agreements we might have had between us regarding the Site and Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new Terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please email us here.