FREQUENTLY ASKED QUESTIONS

What are your rates?

We offer the best rates in the industry – only $85 for a General evaluation and $149 for a Course by Course evaluation. Translations are $24.99 per page for all languages, up to 250 words/page.

How long does it take?

Once we start your order, it typically takes five business days for us to email you a draft. Standard mailing then takes five business days (US) or 8-10 business days (Canada).

What is a General evaluation?

General evaluations include our analysis of your diploma, our assessment of the equivalent degree within the US or Canadian school system, our certification as to our evaluation accuracy, notarization and mailing to one address. A General evaluation is approximately 5 pages long.

What is a Course by Course evaluation?

Course by Course evaluations include our analysis of your diploma and transcripts/marksheets, our assessment of the equivalent degree and GPA within the US or Canadian school system, credit calculation, our certification as to our evaluation accuracy, notarization and mailing to one address. Course by Course evaluations are typically 10 pages long.

What if I don’t like it?

Our services are backed by the industry’s only Satisfaction Guarantee: If you’re not satisfied with your draft documents, simply cancel prior to mailing for a full refund (excluding rush fees).

Why are your competitors so expensive?

Many of our competitors process orders a lot like they did before the internet – via fax and Fedex. We’re a digital evaluation company, which means we can process your evaluations far more efficiently, keeping our prices to the lowest possible level. It’s why we’re ranked #1 in speed and #1 in price!

Shouldn’t I just get a General evaluation – it’s cheaper?!

It depends what you need your evaluation for. Generally speaking, employers and immigration services prefer more complete information about your degree, so we recommend a course by course evaluation. However, needs vary widely so we always recommend you determine what’s needed before purchasing. For ongoing education applications, course by course is strongly recommended.

What if my documents aren’t in English?

We’re American Translator Association members and have a pool of worldwide, bilingual translators standing by. Document translation is only $24.99/page for all languages (up to 250 words/page), and usually takes 1-3 days. Your translation is certified and notarized, and has guaranteed acceptance for work, immigration or education purposes.

How do I get started?

Simply email your documents to sales@validential.com. We’ll respond with a quote and if you like it we’ll email you an invoice you can pay securely online. Once payment is made your project is started.

I need it right away!

We have low-cost rush services available that can deliver your project in as little as 12 hours, complemented by rush mailing options. Email us your needs, or ask our chat team for a quote.

What if I have corrections or comments?

Just click on the link in our email to provide any corrections or comments. We’ll usually have an updated document back to you within hours. We’re not satisfied with the document until you are!

Is my evaluation certified?

Yes, your evaluation will be certified and have an original notary stamp and signature – ideal for work, immigration or education purposes.

Will my evaluation expire?

No – your evaluation does not expire.

What if I need a copy in future?

We keep a copy of the documents we prepare for you on file permanently. Just contact us for fresh copies.

Will the USCIS or my employer accept your documents

Yes – we guarantee it.

Will my evaluations be accepted by my school?

Yes – acceptance is guaranteed (subject to our T&Cs).

I ordered over five business days ago – where’s my draft document?!

Sometimes our emails are caught in your spam folder, so please check there first. If you don’t see anything there, just email us at support@validential.com and we’ll respond right away.

Who is Validential?

We’re experts in credential evaluation services and passionate about serving our customers. We’re accredited by the Better Business Bureau and are members of many international credential evaluation organizations, including the Association of International Educators (NAFSA – member #155004). We specialize in evaluating degrees to US or Canadian standards and have delivered thousands of evaluations to satisfied customers from every corner of the globe.

Where are you located?

We’re headquartered in Southern California, and serve customers throughout the US and Canada (and overseas too).

Other questions?

Email support@validential.com. We look forward to helping you!